Privacy Policy

1.Who We Are and Scope of This Policy

d71 is an online casino and sports betting platform serving players across Bangladesh, including cities such as Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, and Barisal. This Policy applies to all personal data collected through the d71 website, mobile interface, customer support channels, and any related service operated under the d71 brand.

By using d71, you consent to the collection and use of your personal information as described in this Policy. If you do not agree with this Policy, you must not use the Platform. We encourage you to review this Policy periodically, as it may be updated from time to time to reflect changes in our data practices or applicable law.

2.Personal Data We Collect

When you register an account, make deposits, place bets, or contact our support team, d71 collects personal data that falls into the following categories:

• Identity data: full name, date of birth, national ID or passport number (collected during KYC verification when required).
• Contact data: mobile phone number, email address, and city or district of residence (e.g. Dhaka, Sylhet, Chittagong).
• Financial data: payment method details (bKash mobile number, Nagad account reference, Rocket account reference, Visa/Mastercard last four digits), transaction history, deposit and withdrawal records. Full card numbers are never stored by d71.
• Technical data: IP address, device type and operating system, browser type and version, session timestamps, and login history.
• Usage data: games played, bet amounts, wagering activity, session duration, pages visited, and feature interactions within the platform.
• Communications data: messages sent to our support team, complaint records, email correspondence, and any feedback or survey responses you submit.

We collect only the data that is reasonably necessary for the purpose for which it is collected. We do not collect special category data (such as racial or ethnic origin, political opinions, or health data) unless legally required for compliance purposes.

3.How We Use Your Personal Data

d71 processes your personal data only for legitimate, specified purposes. The primary purposes for which we use your data are:

• Account management: to create and maintain your d71 account, verify your identity as required by our KYC procedures, and process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard.
• Service delivery: to provide access to casino games, slots, live dealer tables, and sports betting markets; to record the outcomes of your bets; and to credit any winnings or bonuses to your account.
• Fraud prevention and security: to detect and prevent fraud, money laundering, underage gambling, multi-account abuse, and any other activity that violates our Terms and Conditions or applicable law.
• Customer support: to respond to your enquiries, resolve complaints, process refund or chargeback requests, and communicate important account-related updates.
• Marketing and promotions: to send you promotional offers, bonus notifications, and updates about new games or features, where you have not opted out of marketing communications. You may opt out at any time by contacting [email protected].

4.Legal Basis for Processing

d71 processes your personal data on one or more of the following legal grounds:

• Contractual necessity: processing is required to perform our contract with you — for example, to operate your account, process transactions, and deliver the services you have requested.
• Legitimate interests: d71 has a legitimate interest in preventing fraud, maintaining platform security, improving our service, and conducting responsible gaming monitoring to protect vulnerable players.
• Legal obligation: in certain circumstances, we are required by law to process or retain your data — for example, to comply with anti-money laundering regulations or to respond to a lawful request from a government authority.
• Consent: for non-essential cookies and optional marketing communications, we rely on your consent, which you may withdraw at any time without affecting the lawfulness of prior processing.

5.Sharing Your Personal Data

d71 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data only in the following limited circumstances:

• Service providers: we share data with trusted third-party processors who assist us in operating the Platform, including payment processors (bKash, Nagad, Rocket, Visa/Mastercard networks), game providers (Pragmatic Play, Evolution Gaming, Spribe, and others), and technology infrastructure partners. All processors are bound by data processing agreements that prohibit them from using your data for any purpose other than providing their contracted service to d71.
• Legal and regulatory authorities: we may disclose personal data to law enforcement, government regulators, or other authorised bodies where we are legally compelled to do so or where disclosure is necessary to prevent serious harm.
• Business transfers: if d71 undergoes a merger, acquisition, or sale of all or substantially all of its assets, your personal data may be transferred as part of that transaction. We will notify you before your data is transferred and becomes subject to a different privacy policy.

6.Data Security

d71 employs a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. Our security measures include:

• SSL/TLS encryption on all pages and API endpoints, ensuring that data in transit cannot be intercepted.
• Access controls ensuring that only authorised personnel with a legitimate need can access personal data, and that access is logged and auditable.
• Regular security reviews and vulnerability testing to identify and remediate potential weaknesses in our systems before they can be exploited.
• Secure storage of financial data: full payment card numbers are never stored by d71. Only tokenised references or truncated identifiers (e.g. last four digits) are retained for transaction record-keeping.

While d71 takes all reasonable precautions to protect your data, no online platform can guarantee absolute security against all possible threats. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify you as soon as practicable.

7.Cookies and Tracking Technologies

d71 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and analyse usage patterns. Cookies are small text files placed on your device when you visit our site. We use the following categories of cookies:

• Essential cookies: required for the Platform to function. They enable core features such as session management, login state, and security token validation. These cannot be disabled without breaking the service.
• Analytics cookies: help us understand how players navigate the Platform, which pages are most visited, and where technical issues occur. This data is aggregated and anonymised where possible. These cookies are optional.
• Preference cookies: store your display preferences such as language selection, so that these are remembered across sessions without you needing to reselect them each time.
• Marketing cookies: used to deliver promotional content relevant to your interests. These are optional and are only set where you have consented. You may withdraw consent at any time.

8.Data Retention

d71 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

• Account data: retained for the duration of your active account plus 5 years following account closure, to satisfy anti-money laundering and fraud investigation obligations.
• Transaction records: retained for 7 years from the date of the transaction to comply with financial record-keeping requirements.
• Support and communications records: retained for 3 years from the date of the last communication, unless a longer period is required to resolve a dispute or comply with a legal obligation.

When data is no longer required, d71 will securely delete or anonymise it so that it can no longer be associated with you as an individual. Anonymised or aggregated statistical data derived from your usage may be retained indefinitely for analytical purposes, as it no longer constitutes personal data.

9.Your Rights Over Your Personal Data

You have the following rights in relation to the personal data d71 holds about you. To exercise any of these rights, please contact us at [email protected] with your registered mobile number or email address so that we can verify your identity before processing your request:

• Right of access: you may request a copy of the personal data d71 holds about you, together with information about how it is being used.
• Right of rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or complete it.
• Right of erasure: in certain circumstances you may request that we delete your personal data. This right is not absolute — we may need to retain data to comply with a legal obligation or to establish, exercise, or defend a legal claim.
• Right to restrict processing: you may ask us to pause the processing of your data in certain situations, for example while we investigate a complaint or verify the accuracy of data you have disputed.
• Right to withdraw consent: where processing is based on consent (e.g. marketing emails or optional analytics cookies), you may withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

We will respond to all valid data rights requests within 30 days of receipt. Where a request is complex or we receive a high volume of requests, we may extend this period by a further 30 days, in which case we will notify you of the extension.

10.Children and Minors

d71 operates a strict 21+ age policy. Our Platform is not intended for, and must not be used by, any person under the age of 21. We do not knowingly collect personal data from individuals under 21. If we discover that we have inadvertently collected data from a minor, we will delete that data immediately and close the associated account.

If you are a parent or guardian and believe that a minor in your care has registered with d71 or provided personal data to us, please contact our support team immediately at [email protected]. We will investigate and take appropriate action, including account closure and full data deletion, within 48 hours of receiving your report.

11.Changes to This Privacy Policy

d71 may update this Privacy Policy from time to time to reflect changes in our data practices, operational changes, or developments in applicable law. The effective date of the current version is displayed at the top of this page. Where changes are material, we will notify registered players via the email address or mobile number associated with their account at least 7 days before the changes take effect.

• The revised Policy will be posted on this page with an updated effective date. By continuing to use d71 after the effective date of any revision, you are deemed to have accepted the updated Policy.
• Previous versions of this Privacy Policy are available upon request from our support team. If you have any concerns about a change to this Policy, please contact us before the change takes effect.
• We will always maintain a clear and accessible version of the current Privacy Policy on this page, written in plain language so that players can understand exactly how their data is handled.
• If d71 is acquired by or merged with another company, the Privacy Policy applicable to your data will be communicated to you before the transaction completes, giving you the opportunity to request deletion of your data if you do not accept the new policy.
• This Policy is written in English. In the event of any conflict between the English version and any translated version of this Policy, the English version shall prevail.

We reserve the right to update this Policy at any time. Continued use of d71 after any update constitutes your acceptance of the revised terms. You are encouraged to review this page regularly to stay informed of any changes.

12.Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way d71 handles your personal data, please contact our support team. We aim to respond to all privacy-related enquiries within 2 business days.

Support email: [email protected]